Booking Confirmation
Following your booking and confirmed deposit/balance payment you will receive a receipt confirming your payment. Deposits are non-refundable and may only be transferred at the parks discretion. Please bring your booking receipt when checking in at reception. Any booking that has not had its balance paid by the due date will be cancelled with all monies already paid being forfeited.

Conditions of Booking
We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests. In this event no refunds will be made. Mad Hatters Campsite and its facilities are intended for family holidays. We are therefore sorry that we cannot accept any parties of single people.

Children
Children remain the responsibility of their parents or guardians at all times. It is particularly important that you always know where your children are, and that you provide adequate supervision for them at all times.

Electric pitches do NOT include the charging of electric vehicles – please ask at reception on check-in

Holiday Amendments

Changes to your holiday during your stay
We cannot accept responsibility or compensation for circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.

Amendments to your booking
After you have paid your Deposit/Balance you may wish to change some elements of the Holiday, e.g. type of accommodation or duration. We will try to meet your request. It may be necessary to cancel your break due to illness, accident or change of circumstances. We cannot guarantee a full refund, however we will endeavour to come to an arrangement. Failure to arrive without satisfactory explanation or written cancellation will not be entitled to a transfer of stay.

If we make any major alterations to your booking
We try very hard to provide all facilities as advertised on our website. It may however be
necessary to make some alterations in advance of your holiday. If such a change is necessary, we will endeavour to advise you in writing as soon as possible.

If we cancel you’re booking
We always endeavour not to change the date or cancel your booking, but in exceptional
circumstances this may be necessary. We will inform you of the change of date or cancellation as soon as possible and give you the following options.

A. accept the alternative arrangements as notified to you
B. choose another available break from us at the advertised price
C. cancel your holiday with a full refund of any money you have paid

Last minute bookings – please call with enquires, payment must be made in full before arrival.

We reserve the right turn-away anyone who has not booked prior to arrival.

Full payment required a minimum of four weeks prior to arrival.​

  • Cancellations more than three weeks prior to arrival will be fully refunded
  • Glamping cancellations less than two weeks prior to arrival will partially refunded at 50%. Glamping cancellations after this time will not be refunded.
  • Cancellations less than three weeks prior to arrival will be partially funded at 75%
  • For camping pitches – Cancellations within 72hrs of arrival are subject to no refund.
  • All refunds made will be less Stripe card fees
  • For groups of 4 or more pitches booked together – block booking terms apply.

Cancellations over high peak such as bank holidays/ valentines, of less than 2 months before arrival do not qualify for a refund.

Rules and Regulations

The person completing the booking is responsible for the conduct of their party, It is your
responsibility to read the rules & regulations and abide by the rules therein. Not reading the rules is not an excuse for infringement. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking.
Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking without refund. Mad Hatters Campsite reserves the right to ban individuals from future use of the park.

Liability

Anyone defacing or causing damage to any buildings, equipment or property of the park faces
immediate eviction and prosecution. The pitch hirer will be responsible for and charged for any damage /loss caused by themselves or their visitors to the pitch or to any park facility or other resident’s property. Your personal belongings, vehicles, vans and their accessories and contents are left at your own risk. Mad Hatters Campsite or its staff will not be liable for the loss, theft or damage of any property nor for any injury, accident or mishap to any person in the park.

Customers must ensure that their property is secured and fully insured for any unforeseen
eventuality.

Glamping

A refundable deposit of £100 is pre-authorised on your credit or debit card to allow for damages. This is removed once you check out of the campsite.

Data Protection

The information taken at time of booking is required to be collected for the purposes of processing your reservation with us. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.